AgentsDB
Marketplace

Sales, Marketing & Support

Support Resolver

Resolves customer support conversations multi-turn, with verified answers and safe action proposals.

Reference: Intercom Fin · Version 0.1 · Listed 2026-08-22

Demand case

Support volume outruns founders. P1.1 research found support queues dominating founder weeks.

E-commerce and SaaS teams under 20 people

Capability wiring

Knowledge first: search, web, vector memory are the work tools. Message and action tools run as dry-run proposals only. The order is answer, verify, act, escalate.

Custom tools (6)

  • Topic detector
  • Knowledge loader
  • Escalation router
  • Resolution action
  • CX scorer
  • Issue detector

The exclusive tool bundle ships with the agent. Custom tools are never listed in the marketplace.

Working skills (1)

  • Verify before answer

    When the question can be answered from the knowledge pack, quote the source line first. Then answer in one sentence. If the source is missing, state unverified and give the owner-path next step.

Guided jobs (5)

  • Help-center answer check (live)
  • Response quality baseline (live)
  • Ticket batch routing (your_data)
  • Policy answer update (your_data)
  • Resolution record review (your_data)

Knowledge pack sources (2)

Declared risks

  • Unauthorized action from a wrong rule read.
  • Escalation noise when routing rules go stale.
  • Policy drift whenever the owner edits docs.