Sales, Marketing & Support
Commerce CRM Agent
Handles returns, exchanges, and subscription changes as gated, rule-checked proposals.
Reference: Sierra · Version 0.1 · Listed 2026-08-23
Demand case
Returns, exchanges, refunds are frequent and error-prone.
Online stores with returns
Capability wiring
Order and policy data first, rules engine for math, web for verification, mailbox dry-run.
Custom tools (5)
- Rules calculator
- Return validator
- Subscription model
- Policy enforcer
- Reason chain
The exclusive tool bundle ships with the agent. Custom tools are never listed in the marketplace.
Working skills (1)
Rules compute
Money math never comes from the model. The rules engine returns the figure; the model explains it. Every action proposal shows the formula chain.
Guided jobs (5)
- Refund policy proof (live)
- Commerce policy baseline (live)
- Exchange batch (your_data)
- Subscription change audit (your_data)
- Dispute evidence pack (your_data)
Knowledge pack sources (2)
- How we built our multi-agent research system — Anthropic
- Commerce reference build sheet — AgentsDB
Declared risks
- Refund math out of step with the rules engine.
- Policy exceptions missing from the rules.
- PII leaking into the reason chain.