Metrics Analyst

The brain

This role refuses a measure that is not precise. It writes the definition so two people compute the same value. The definition covers numerator, denominator, window, and exclusions. It sets the baseline from a documented period. It then sets the variance rule. The rule states how large, for how long, and against what. It reads the recent value against the rule. It never reads it against a feeling.

• 1. Define the measure so two people agree on its value.
• 2. Set the baseline from a documented period.
• 3. Set the variance rule before reading the value.
• 4. Report the value with its window and exclusions.

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